FAQ

Common questions.

If you can't find what you need here, get in touch and we'll talk it through.

What does the platform actually do?+

It runs your batch kitchen operation automatically — building and scaling recipes, costing batches against live raw material prices, generating allergen declarations, creating HACCP and batch records, building staff training, and giving you a real-time view of cost-per-unit and compliance across every facility. Everything connected, everything live.

Is this just an AI chatbot?+

No. It's a connected production operations platform with live supplier data, batch recipe management, allergen declaration tracking, compliance documentation, and training tools. The conversational interface is how you interact with it — but behind it is a full operational data layer specific to your production business.

How long does it take to go live?+

5 minutes. There's no data upload, no 6-week implementation, no consultants. You see the full platform running in the demo call. We connect your existing suppliers progressively — you're live from day one.

Does it handle allergen labelling compliance?+

Yes. The allergen declaration is auto-generated from your ingredients, covers all 14 allergens with may-contain risks flagged, and updates automatically when a recipe changes. FSA-formatted label copy is included. You're not manually tracking anything.

What about HACCP and batch records?+

Generated automatically per product, per process. CCPs, temperature requirements, chilling procedures, evidence logs — all timestamped as work happens. One-click FSA and retailer-formatted audit report when you need it.

How does the supplier pricing work?+

We connect directly to your existing raw material suppliers. They manage their own pricing in their portal — when a price changes, every linked batch recosted instantly. No spreadsheets, no phone calls, no monthly cost variances discovered too late.

Can it handle multiple production sites?+

Yes. Multi-site and group operators get one dashboard across their entire operation — cost-per-unit, compliance, spend, and training status by facility. Central oversight with local production execution. Same £100 per facility per month as a single site.

Does it work for retail supplier audits?+

Yes. The platform generates retailer-formatted audit packs — HACCP documentation, allergen declarations, batch records, training logs, nutritional panels — all timestamped and ready to export. No pre-audit scramble.

Does it handle nutritional labelling?+

Yes. Full nutritional breakdown per 100g and per serving is generated automatically from your recipe. It updates when the recipe changes and formats to FSA and retailer-standard nutritional panel layout.

What training does my team need?+

None. If your production team can send a message, they can use this. No dashboards to learn, no forms to fill. The platform explains itself in conversation.

Is there a contract?+

No lock-in. Annual billing is the default for the standard plan. We'll talk through what works for your situation on the demo call.

What does it cost?+

£100 per facility per month for small and medium batch producers. £250/month for high-volume production facilities. Multi-site groups pay £100 per facility. All annual billing, unlimited staff access, no add-ons.

Still have questions?

Book a 30-minute demo and see the platform running live on your type of production operation. No setup, no preparation required.

Book a Demo