FAQ

Common questions.

If you can't find what you need here, get in touch and we'll talk it through.

What does the platform actually do?+

It runs your operation automatically — building menus, costing dishes against live supplier prices, generating allergen matrices, creating HACCP documentation, building staff training, and giving you a real-time view of GP and compliance across every site. Everything connected, everything live.

Is this just an AI chatbot?+

No. It's a connected operations platform with live supplier data, recipe management, allergen tracking, compliance documentation, and training tools. The conversational interface is how you interact with it — but behind it is a full operational data layer specific to your business.

How long does it take to go live?+

5 minutes. There's no data upload, no 6-week implementation, no consultants. You see the full platform running in the demo call. We connect your existing suppliers progressively — you're live from day one.

Does it handle Natasha's Law compliance?+

Yes. The allergen matrix is auto-generated from your ingredients. It covers all 14 allergens and updates automatically when a recipe changes. FOH-ready copy is included. You're not manually tracking anything.

What about HACCP documentation?+

Generated automatically per dish, per process. CCPs, temperature requirements, storage, evidence logs — all timestamped as work happens. One-click FSA-formatted inspection report when you need it.

How does the supplier pricing work?+

We connect directly to your existing suppliers. They manage their own pricing in their portal — when a price changes, every linked dish recosted instantly. No spreadsheets, no phone calls, no monthly reconciliation surprises.

Can it handle multiple sites?+

Yes. Multi-site and group operators get one dashboard across their entire estate — GP, compliance, spend, and training status by site. Central oversight with local execution. Same £100 per kitchen per month as a single venue.

Does it work for dark kitchens and production kitchens?+

Yes. The High-Intensity Kitchen plan is built for higher volume, multiple brands per kitchen, and larger teams. Priced at £250/month to reflect the operational load, not headcount.

What training does my team need?+

None. If your team can send a message, they can use this. No dashboards to learn, no forms to fill. The platform explains itself in conversation.

Does it replace my team?+

No. It removes the admin, the paperwork, and the manual processes — so your team focuses on the food, the guests, and running the operation. The knowledge stays in the business even when people leave.

Is there a contract?+

No lock-in. Annual billing is the default for the standard plan. We'll talk through what works for your situation on the demo call.

What does it cost?+

£100 per kitchen per month for pubs, restaurants, and cafés. £250/month for dark kitchens and production kitchens. Multi-site groups pay £100 per kitchen. All annual billing, unlimited staff access, no add-ons.

Still have questions?

Book a 30-minute demo and see the platform running live on your type of operation. No setup, no preparation required.

Book a Demo